![]() ![]() These efforts will play a key role in ensuring workforce agility and support for the sector in the wake of the COVID-19 pandemic. It also increased its outreach engagements and diversified its methods to better provide key information and respond to the needs of registered charities. To this end, it has implemented new digital services to improve service delivery and enabled new ways of working. ![]() The Directorate remains committed to supporting the charitable sector. Now more than ever, charities are relied upon to provide valuable services to Canadians, including the most vulnerable. I am pleased to present the next edition of the Report on the Charities Program and to share the progress made by the Canada Revenue Agency’s (CRA) Charities Directorate in 2018 to 20 to 2020.
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